Privacy Policy


Our entire business is built on the trust you place in us and we are equally committed to processing your personal information fairly and transparently and in accordance with data protection law, including the General Data Protection Regulation (“GDPR”) (“Data Protection Law”).

This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.

We hope the following sections will answer any questions you have but if not, please do just drop us a line and we’ll be happy to help.

The legal bit

The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:


In specific situations, we can collect and process your data with your consent.  For example, when you tick a box to receive email newsletters.

When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.

Contractual obligations
In certain circumstances, we need your personal data to comply with our contractual obligations.

For example, if you order an item such as a case of bars, we’ll collect your contact details and payment to ensure your order has been acknowledged and processed.

Legal compliance
If the law requires us to, we may need to collect and process your data.

For example, we can pass on details of people involved in fraud or other criminal activity affecting the business to law enforcement.

Legitimate interest
In specific situations, we may require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

For example, we will use your purchase history to send you or make available personalised offers.

We also combine the shopping history of many customers to identify trends and ensure we can keep up with demand or develop new products.

What type of information do we collect?

We aim to give you the best possible service and, as part of this, we sometimes collect information directly or indirectly from you.

For example, when you visit our website, you may choose directly to sign up to receive newsletters and marketing from us. In which case, you may be asked for details such as your name, date of birth and email address.

Some personal data is collected indirectly.  Like most website operators, this data helps better our understanding of how we can improve your experience of our website. This information may include your location, your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit on our website, the time and date of your visit, and the time spent on each page.

When you engage with us on social media and make a comment or complaint about our services via Facebook, Twitter, Instagram, or any other public domain, we may use that information to get in touch with you so that we can respond to your comments. We may equally ask you for permission to use a lovely photo you may have posted!  Where you have posted a blog or an article about us we may also wish to get in touch with you.

Should you contact us directly via email with a query, we may need to pass your information to one of our supply partners in order to resolve the matter.  In this instance, your personal data will only be used in the context of addressing your original email and will not be used by the franchise partner for their own sales and marketing purposes.  Your data will be stored securely and deleted once all issues are resolved.

Where we hold your information

You can trust us to store and maintain any personal information of yours that we may have collected safely and securely, as if it were our own.

We have a secure internal database that is shared with no-one but ourselves and we do not share your information with anyone but those companies who we trust to carry out business on our behalf and who are also GDPR compliant.

Any information that you have given us directly is stored with these trusted business partners, or Mailchimp, all of which are GDPR compliant and take as much care as we do to ensure your information is safe. None of our business partners will ever share your information with any third party, unless required for legal compliance with law enforcement bodies for fraud management or illegal activity; nor will they contact you directly for marketing purposes.

How we may use your information

We may use your information for some or all of the following activities: For customer services purposes, so that we can interact with you; to process any order made via our stores; to process any request you may have made; to process any entries that you make to competitions run by us; for marketing purposes; for market research purposes, so that we can understand your needs better; to improve your user experience across all digital platforms; to seek your views on the services we provide; to notify you of changes to our services; for crime and fraud prevention, where we have a legal duty or right to disclose your information; to process a job application; to verify your identity.

Your Rights

We use Mailchimp for our mailouts, allowing all contact details to be updated with ease.  Mailchimp also gives you the option to unsubscribe from our mailing list at any time, and this can be found at the bottom of every mailing/newsletter we send.

You can also email us directly at if you would like to be removed from our database at any time.

If you have not opted-in to receive marketing from us, none of your personal data will be stored.

You have the right to request a copy of any information about you that we hold, also to have that information corrected if it is inaccurate, or have it deleted from our database at any time.

Terms and Conditions

These terms of use govern your use of our site. Please read these terms in full before you use this Website. If you do not accept these terms of use, please do not use this Website. Your continued use of this site confirms your acceptance of these terms.

Website access

1.1    It is not necessary to register with us in order to use most parts of this Website.

Use of website

1.2    This Website may be used for your own private purposes and in accordance with these terms of use.

1.3    You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.

Site uptime

1.4    All reasonable measures are taken by us to ensure that this Website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5    Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.6    Any material that a visitor to this Website sends or posts to this Website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7    When using this website you shall not post or send to or from this Website any material:

(a)    for which you have not obtained all necessary consents;

(b)    that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c)    which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

Links to and from other websites

1.8    Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website.  If you visit any website via a link on this Website you do so at your own risk.

1.9    Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a)    you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b)    you do not misrepresent your relationship with this website; and

(c)    the website from which you link to this Website does not contain offensive or otherwise  controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.10    By linking to this Website in breach of clause 5.2 you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.


1.11    Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and or up to date.

1.12    All material contained on this Website is provided without any or warranty of any kind. You use the material on this Website at your own discretion.

Exclusion of liability

1.13    We do not accept liability for any loss or damage that you suffer as a result of using this Website.

1.14    Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Law and jurisdiction

These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

Refunds/Returns policy

We are not able to offer refunds currently.

Your right to cancel does not affect your rights as a consumer in relation to any defective or incorrect products you may receive. If you receive a defective product or incorrect product, please contact us immediately at with your order number and a description of the problem.